If a passenger's disruptive behavior continues after initial de-escalation, what is the recommended next step?

• A. Involve a supervisor.
• B. End the flight.
• C. Remove all passengers from service.
• D. Ignore the behavior.

Answer: (B)

Safety of everyone on board comes first. When a passenger’s disruptive behavior continues after you’ve tried to de-escalate, you must take decisive action to remove the ongoing risk from the cabin. Ending the flight in this context means taking steps to stop the disruptive passenger’s participation in the journey—clearing them from continued service on this flight, which may involve offloading them or diverting if necessary. This action protects other passengers and crew and aligns with the crew’s authority to manage safety-critical situations.

Involving a supervisor is part of escalation, but the immediate priority is to remove the source of disruption from the flight so operations can continue safely. The other options aren’t appropriate: ignoring the behavior leaves everyone at risk, and removing all passengers from service is excessive for a single disruptive individual.