If you receive conflicting instructions from different team members during boarding, what is the best course of action?

• A. Immediately follow the instruction from the most senior crew member in name only.
• B. Seek clarification from the lead or Captain, verify safety impact, follow chain of command, and document the decision.
• C. Ask a passenger for guidance.
• D. Change the plan randomly to avoid conflict.

Answer: (B)

When boarding, handling conflicting instructions comes down to prioritizing safety through the proper authority. The best approach is to seek clarification from the lead or Captain, quickly assess whether the conflicting directions affect safety, follow the established chain of command, and document the decision. This keeps everyone coordinated, reduces risk, and creates a clear record for accountability. Relying on someone just because they’re the most senior in name can overlook current safety requirements and procedures, which can be dangerous. Asking a passenger for guidance is inappropriate and unprofessional, and changing the plan randomly would create chaos and potential safety lapses. Following the verified guidance ensures a safe, orderly operation.